Orders placed before 3:00 PM PST usually ship the following
business day.
Please allow one additional business day for order processing
when calculating expected delivery dates.
U.S. Shipping Methods and
Fees
We currently offer a flat rate of $4.95 for orders weighing
under 3 pounds.
Shipping is free for order purchases over $100.00 (excludes
Alaska, Hawaii, US Territories and International orders). Orders
over 20 pounds will not qualify for free shipping. Instead, you
will receive a $5.00 shipping discount. This discount is automatically
deducted from the shipping total at checkout.
Orders under $100.00 and weighing over 3 pounds are charged
the actual cost of shipping plus a small handling fee. Our shopping
cart will diplay the exact shipping charge upon checkout.
Free shipping orders weighing over five pounds are shipped via
UPS 5 Day Ground Delivery (excludes PO Boxes, APOs, and FPOs).
Please refer to the table below for a summary of our shipping
methods and carriers.
Continential U.S.A.
(48 states only)
UPS Ground
3-5 business days
+
1 business day for order processing
On orders weighing
over 3 pounds, the rate will be calculated based on the
total weight and shipping zone of the order.
U.S.A.
(50 states)
and Territories
and PO Boxes, APOs and FPOs
USPS Priority
Mail
3-4 business days
(Note: We do NOT guarantee delivery within 3-4 days; Priority
Mail attempts to meet 3-4 day delivery, plus we require
an additional business day for processing)
On orders weighing
over 3 pounds, the rate will be calculated based on the
total weight and shipping zone of the order.
U.S.A.
(50 states)
and Territories
and PO Boxes, APOs and FPOs
U.S. Express
Mail
1-2 business days
+
1 business day for order processing
The rate will
be calculated based on the destination and total weight
of the order.
International
U.S. Air
Mail
7-10 business days
+
1 business day for order processing
The rate will
be calculated based on the destination and total weight
of the order.
Delivery
Time
Most orders are shipped within 24 hours. You will receive a confirmation
E-mail once your order ships.
Please refer to the chart above or below for estimated delivery
times. The visual diagram below can be used to estimate the transit
time. Please remember to add one day for order processing when calculating
expected delivery time.
Shipping Time-In-Transit Map
SHIPMENT CONTRACT & TRACKING:
We will charge you a fee of $5.00 to re-ship each and every package
that is either incorrectly addressed or re-routed back to us due
to customer error. We generate our shipping labels from the information
the customer provides us, so if you give us an incorrect or incomplete
address (incorrect zip code, missing apartment/suite/office number/name,
etc.) and your package is returned to us, you will be charged $5.00
per package to have the package(s) re-shipped. For customers who
elect to cancel their returned orders, the order will be subject
to a 15% re-stocking fee. Shipping costs cannot be refunded.
Lifestyleblends.com is not responsible for any lost packages which are
incorrectly addressed due to customer error. Again, we generate
our shipping labels from the information the customer provides us,
so if you give us an incorrect or incomplete address (incorrect
zip code, missing apartment/suite/office number/name, etc.) and
your package is lost, Lifestyleblends.com is not responsible.
If you contact us after your order has been placed regarding an
incorrect or incomplete shipping address, we will make every effort
to correct your information prior to your package being shipped.
However, once your package has been processed and shipped, we cannot
make address corrections to your package. If your package is re-routed,
returned or lost, all policies listed above apply. PLEASE ENSURE YOU INCLUDE YOUR CORRECT SHIPPING ADDRESS.
All items purchased from Lifestyleblends.com are made pursuant to a shipment
contract. All orders are shipped with a tracking number. By placing
an order with us, both parties (you and Lifestyleblends.com) agree to
use the shipping company's tracking information as the final determinant
in assessing whether or not a package was delivered. If we ship
a package, and the tracking information shows that it did not arrive
to you, it remains our responsibility to get a replacement package
to you. If the tracking information shows that it was delivered,
then it was delivered. This contract commences at the time of shipment
and means that the risk of loss and title for such items pass to
you upon our delivery to the carrier. Please be sure that your address
is correct.
International
Orders, Customs and Declarations
Internationally, we ship to Australia, Austria, Belgium, Canada,
Denmark, England, Greenland, Hong Kong, Iceland, Ireland, Italy,
Japan, Korea, Netherlands, New Zealand, Newfoundland, Norway, Portugal,
Scotland, Spain, Sweden, Switzerland, and the United Kingdom.
International orders are sent via US Air Mail Parcel Post. Rates
vary depending on the weight of the package.
Generally, International shipments take 7-10 days from day of shipment
unless Customs causes a delay for some reason (see below).
Hong Kong, Ireland, Japan, Switzerland, and United Kingdom
If you are ordering from any of the above 5 countries, go ahead.
You will most likely not encounter any problems with customs.
Netherlands and South Korea
There may be some issues with the customs, but generally, our customers
are happy.
Australia, Canada, Denmark, Italy, New Zealand, and Norway
Your order may be held by the customs, and you may have to pay
import duties.
(Australia, Canada , New Zealand). Please order with caution.
Austria, Spain, and Sweden
Please do not order from us, as your order most probably ( 75%)
be rejected by the customs, and, due to the huge shipping costs
to send the goods back to us, we may not be able to refund your
money..
Credit Card Verification:
International Customers ordering for the first time from Lifestyleblends will need to
fax () the front page of their credit card statement
(monthly statement/bill sent to you), or a copy of the front and
back of your credit card along with a utility (water, electricity,
or gas) bill indicating your shipping address. This information
is used to verify that you are the owner of the credit card. Please
note that, unlike with the credit card purchases originating within
the U.S., we can't verify your address electronically or through
the phone, so this extra step is necessary to authenticate you as
the actual credit card holder. Once you have placed your order,
please fax (xxxxxxxx) or email ( attachment to info@lifestyleblends.com) these
documents to us ASAP. Your order will be shipped out once we
have received one of the above set of faxes or email attachments.
Please note that this requirement is only for International customers
ordering for the first time. If you have ordered from us
before, you don't need to fax us your credit card information.
Note: If you are faxing us a copy of your
credit card statement, you may delete any purchase history from
this document. All we need is your credit card company's Logo and
address, your name and address, and the last 4 digits of your card.
Shipping Charge Extras:
The shipping charge is calculated at checkout. We have, however,
a few large and heavy products (usually liquids, or in glass bottles)
for which we must charge you additional shipping per unit. Should
there be any such an extra charge, we will notify you before we
process your order.
Shipping Restrictions: It is the responsibility of our customers to make sure
that they are allowed to import nutritional supplements from the
U.S. If the Customs in your country returns your order to
us, either because you did not have the permission to import such
supplements or because such supplements are banned in your country,
we will refund to your credit card your total minus
twice your shipping charge (as we must pay our carrier
the same shipping charge to return your order back to us), 20
percent of the value of your order as the re-stocking fee,
and any other charges incurred, such as quarantine fees or warehousing
fees assessed by the customs in your country. For example, if
you ordered $100.00 worth of vitamins, and your shipping charge
is $20.00, for a total of $120.00, once your order is returned to
us, your account will be credited $60.00. Once again, please check
with your country's customs officials to make sure you are allowed
to import nutritional supplements from the U.S.
Canada (click herefor for a list of the
Canadian restrictions) Hong Kong, Ireland, Japan, Switzerland,
and U.K.
Difficult Countries: We have had frequent
problems in regards to orders shipped to:
Australia and New Zealand: delays and unnecessary extra
charges by Customs. Also, for DHEA you must have an import permit.
Europe (except for Ireland, U.K. Switzerland, and "almost"
Netherlands ): Almost all nutritional supplements are considered
drugs, and will be returned by Customs. A special note to our
valued customers ordering from Denmark, Sweden and Netherlands:
Please do not order Melatonin,
DHEA, or any type of HGH, as your order
will not be shipped out.
Other Terms and Conditions
Rates vary based on total package weight and final destination.
The customer is responsible for duties, fees, and insurance costs
that may apply.
You may preview your shipping charges on the payment information
page before you submit your order.
Payment must be by credit card, US or International Money Order,
or personal check drawn on a US bank.
You pay shipping charges based on the weight of the package
and the destination. The $4.95 standard shipping charge and free
shipping does not apply to international orders.
Based on the country into which you are sending the products,
you may incur customs charges levied at the time your package
reaches the destination country. You are responsible for these
charges. These charges or import duties may be due at the time
the package is retrieved by the recipient. If you fail to pay
them once your order reaches your nation's customs offices, we
will bill your credit card for them. Customs charges are typically
based on the actual value of your order, which will be based on
the commercial invoice that accompanies your order. The recipient
will also be responsible for any additional charges for customs
clearance. Please check with your local authorities before placing
your order to determine what duties/taxes (if any) may be imposed.
Certain countries impose restrictions and require special licenses/forms
for the import of nutritional products. Customs policies vary
widely from country to country, so please contact your local customs
office for further information. Where documents are required prior
to shipment, Lifestyleblends will ship products once the documents
have been received via facsimile or mail.
Important: We cannot refund shipping fees if your order
is returned to us by your country's Customs Authorities. Also,
additional shipping fees may be imposed to have products returned
to the United States. You will be responsible for these additional
shipping fees should they occur. If you are uncertain whether
a particular product can be shipped to your country, we suggest
you check with your Customs Authorities before ordering. By placing
an order, you acknowledge your understanding and accept these
terms and conditions.
Backorders
We cannot
guarantee availability on low quantity items. You will be informed about unavailable items. We will never substitute an alternate
flavor, brand, or product without your permission.
Damaged
or Incorrect Items
In the event that any of your products arrive damaged, or you receive
the wrong item, please E-mail our Customer Service Department at
service@lifestyleblends.com within
48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contacted
Customer Service for instructions, as we may require return of the
damaged goods. In these situations we will promptly send you replacement
product and a pre-paid return label to return the damaged or incorrect
merchandise.
Return
Policy
If you are dissatisfied with any product, please E-mail our Customer
Service Department at mailto:info@lifestyleblends.comwithin
15 days of the shipment date to receive authorization and return
instructions.
NO RETURNS ON BARS AND REFRIGERATED ITEMS.
We check expiration dates before shipping bars, to ensure items
are fresh.
Products cannot be returned if the only reason is that you
do not like a particular flavor. Please try samples of products
from your local store to be sure you enjoy a particular flavor.
If you believe a product is spoiled, do not consume the product
and do NOT open additional packages/containers of the product. Call
our Customer Service Department for instructions. We will not
accept returns for more than one container/package of the same product
if they are opened.
Our products are shipped in fresh condition and stored
in a climate-controlled warehouse. We cannot accept returns for
heat-damaged products.
Unopened products can be returned for a full refund of the purchase
price. Products must be sealed, unopened, and in original packaging.
Products must be shipped back to Lifestyleblends at the customers'
expense. All merchandise must be insured properly by the customer.
Refunds will be issued upon receipt of the returned products. Shipping
charges cannot be refunded. If items are not insured properly and
get lost or damaged when returned, we cannot grant refunds.
Promotional Items (free bars, T-shirts, etc.) must be
returned if the associated product is returned. Full refunds may
not be granted if these items are not returned.
All
approved returns must be shipped to: mailto:info@lifestyleblends.com, 2424 Pioneer Ave Suite 405, Cheyenne, WY 82001, USA
93314
Credit
Verification
Your order may be subject to credit verification at the discretion
of Lifestyleblends. We verify the shipping/billing address information
you provide before processing your order. If the information you
provided disagrees with your credit card company's records, your
order may be delayed or held. Lifestyleblends Customer Service will
contact you if your order is being held and provide you with instuctions.
Failure to reply or meet the conditions of these instructions will
result in automatic cancellation of your order within 10 business
days. These policies are designed to protect our customers and business
against credit card fraud. We apologize in advance if they present
any inconvenience.
